PapaDoc.io 123 Innovation Drive, Floor 4 San Francisco, CA 94103 United States
Frequently Asked Questions
Got questions? We've got answers.
How do I contact technical support?
You can reach our technical support team by emailing support@papadoc.io or by submitting a ticket through the Help module inside your dashboard.
What are your support hours?
Our standard support operates Monday through Friday, 9 AM to 6 PM EST. Enterprise customers have access to 24/7 critical incident response.
How fast will I get a response?
We aim to respond to all standard inquiries within 24 hours. Premium users typically receive responses within 4 hours, and Enterprise users within 1 hour.
Do you offer live chat or phone support?
Live chat support is available for Premium and Enterprise users directly within the admin dashboard. Phone support and Zoom consultations are exclusively reserved for Enterprise accounts.
Where can I report a bug or request a feature?
You can submit bug reports and feature requests to our official feedback board or email them directly to feedback@papadoc.io. We actively review all submissions to shape our product roadmap.
Is my documentation data secure?
Yes. We use AES-256 encryption at rest and TLS 1.3 for data in transit. API keys and sensitive tokens for integrations are heavily encrypted in our database.
Are you GDPR compliant?
Yes, PapaDoc is fully GDPR compliant. We offer data export tools, strict data deletion processes, and cookie consent mechanisms for your public documentation sites.
How do you handle data privacy with the AI models?
We have zero-retention agreements with our LLM providers (OpenAI, Anthropic, Google). This guarantees that your proprietary documentation is never used to train their public models. Your data remains yours.
Can I request a demo before purchasing?
Absolutely. If you are interested in our Pro or Enterprise plans, you can schedule a 30-minute personalized demonstration with our sales team via the Contact page.
What happens if PapaDoc experiences downtime?
We maintain a 99.9% uptime SLA for Enterprise customers. In the rare event of an outage, our engineering team is alerted immediately. You can track real-time system status at status.papadoc.io.