Frequently Asked Questions

PapaDoc is an AI-first documentation platform designed to help companies build, manage, and scale beautiful knowledge bases, public APIs, and internal wikis with zero friction.

It is built for product teams, customer success teams, developers, and community managers who want to provide top-tier, searchable documentation without spending hours writing and formatting.

While Notion and Confluence are general-purpose workspace tools, PapaDoc is laser-focused on public and internal documentation. We provide built-in AI writing, instant multilingual translation, an embeddable AI Support Chatbot trained on your docs, and GitHub-style version control (Change Requests).

No. PapaDoc features a lightning-fast, block-based WYSIWYG editor. You can use keyboard shortcuts or standard Markdown syntax to format text quickly, but it is entirely optional.

Yes! You can create multiple "Workspaces" (Spaces) under a single account. Each workspace can have its own branding, custom domain, and distinct set of team members.

Absolutely. You can set a workspace to Public, Unlisted, or Private. For Private workspaces, you can protect them with a global password or restrict access to invited team members only.

Yes. PapaDoc has native i18n support. You can configure multiple languages for a single workspace, and our AI can automatically translate your English documents into over 50 languages with one click.

Yes, PapaDoc supports real-time collaboration. You can invite team members and assign them roles such as Admin, Editor, or Viewer to control exactly what they can modify.

PapaDoc offers page versioning and "Change Requests" (similar to Pull Requests). Editors can draft changes in a separate branch and submit them for approval by an Admin before they go live to the public.

Yes, you can import existing Markdown files. Additionally, our AI Web Crawler can automatically scan your existing website or old help center and instantly generate a PapaDoc knowledge base from it.

You can reach our technical support team by emailing support@papadoc.io or by submitting a ticket through the Help module inside your dashboard.

Our standard support operates Monday through Friday, 9 AM to 6 PM EST. Enterprise customers have access to 24/7 critical incident response.

We aim to respond to all standard inquiries within 24 hours. Premium users typically receive responses within 4 hours, and Enterprise users within 1 hour.

Live chat support is available for Premium and Enterprise users directly within the admin dashboard. Phone support and Zoom consultations are exclusively reserved for Enterprise accounts.

You can submit bug reports and feature requests to our official feedback board or email them directly to feedback@papadoc.io. We actively review all submissions to shape our product roadmap.

Yes. We use AES-256 encryption at rest and TLS 1.3 for data in transit. API keys and sensitive tokens for integrations are heavily encrypted in our database.

Yes, PapaDoc is fully GDPR compliant. We offer data export tools, strict data deletion processes, and cookie consent mechanisms for your public documentation sites.

We have zero-retention agreements with our LLM providers (OpenAI, Anthropic, Google). This guarantees that your proprietary documentation is never used to train their public models. Your data remains yours.

Absolutely. If you are interested in our Pro or Enterprise plans, you can schedule a 30-minute personalized demonstration with our sales team via the Contact page.

We maintain a 99.9% uptime SLA for Enterprise customers. In the rare event of an outage, our engineering team is alerted immediately. You can track real-time system status at status.papadoc.io.

Our free plan allows you to create basic documentation with a limited number of pages and spaces. It’s perfect for open-source projects or individuals just getting started. It does not include advanced AI features or custom domains.

PapaDoc offers flat-rate pricing per account, not per seat. You pay a single subscription fee and can invite team members to your workspaces without worrying about exponential per-seat costs.

AI Credits are the currency used to power our LLM features. Different actions cost different amounts (e.g., Ask AI Search = 2 credits, AI Translation = 5 credits, Web Crawling = 10 credits). Your subscription grants a monthly allowance of credits.

When you exhaust your monthly AI credits, AI-powered features (like the Chatbot and Editor Assistant) will be temporarily disabled until your billing cycle resets. Core documentation features will remain fully functional.

Yes! You can purchase one-time "Top-Up" packages of AI credits directly from your billing dashboard. Top-up credits roll over and never expire as long as your account is active.

Absolutely. You can upgrade to a yearly billing cycle at any time and immediately benefit from the discounted annual rate. The remaining value of your monthly plan will be prorated.

Free plans have strict page and image storage limits. Paid plans offer unlimited pages and significantly higher storage limits (100MB to 10GB depending on the tier) for your media assets and attachments.

You can cancel your subscription securely from the Billing tab in your Admin Settings. Your premium features will remain active until the end of your paid billing period.

Yes, our Enterprise tier includes custom service level agreements (SLAs), uptime guarantees, dedicated account managers, and invoice-based payments. Contact our sales team for details.

Yes, most of our premium plans come with a 7-day or 14-day free trial. You can test all the AI capabilities and custom domain features risk-free before your card is charged.

We securely process payments via Lemon Squeezy and Stripe. We accept all major credit cards, PayPal, Google Pay, and Apple Pay.

The AI Assistant lives directly inside the text editor. Highlight any sentence to have the AI expand it, summarize it, fix grammar, change the tone, or translate it. You can also generate entire structural templates by just typing a prompt.

The AI Web Crawler is a powerful tool that ingests an external website URL (like your marketing site or legacy docs). It scans the pages up to a configured depth, extracts the content, and intelligently structures it into PapaDoc Markdown pages automatically.

Every workspace comes with a customizable Chatbot widget. You can adjust its color, avatar, and welcome message. Once embedded on your site, it answers your customers' questions by retrieving context exclusively from your published documentation.

Yes! Beyond your published pages, you can upload raw text files or define explicit Q&A rules (e.g., "If asked about pricing, always reply X"). The chatbot uses these data sources to form accurate responses.

Standard search matches keywords. Ask AI uses semantic vector search and LLMs to understand the user's question and generate a synthesized, human-readable answer directly in the search modal, citing the source pages.

We offer four roles: Owner (full billing/delete access), Admin (can manage users and settings), Editor (can write and publish docs), and Viewer (read-only access to private spaces).

Yes, premium plans allow you to map custom domains (like docs.yourbrand.com). PapaDoc automatically provisions and renews SSL certificates for your custom domain.

At the bottom of every public page, readers can click "Helpful", "Meh", or "Not Helpful" and leave an optional text comment. This feeds into your dashboard so you know which docs need improvement.

Yes, PapaDoc tracks Page Views, Search Queries (and failed searches without results), and Feedback metrics natively. You can also inject your Google Analytics tracking ID for deeper insights.

PapaDoc currently supports integrations with Google Analytics, GitHub (for version syncing), Slack (for notifications), Salesforce (lead capture via Chatbot), and Zendesk.